QA for Service Coordination
Let Us Help You with Quality Assurance!
Quality Assurance for Service Coordination
Our Quality Assurance Management Team provides expert quality assurance reviews, consultation, and online training throughout the United States within HUD guidelines.
HUD has placed increased emphasis on the recommendation of Quality Assurance (QA) third-party reviews for HUD affordable housing. We provide quality assurance services and online training to approximately 130 service coordinators throughout the country. With our extensive training and feedback, your service coordinator will be able to expand their professional skills, thereby creating the highest quality residential programs. Their reviews will be Consistent, Compliant, and Confident. We partner with service coordinators to operate within your company policies while abiding by HUD guidelines. Each service coordinator’s confidence and empowerment will provide exceptional, supportive services to your communities.
We can provide:
- Quality Assurance for Service Coordination Programs, providing comprehensive reviews that reflect HUD guidelines
- Online Training with individualized QA Manager consultation, including new hire and ongoing continuing education
- Continual Support from four QA Managers
- SC Manual, best practices
Contact Us
Interested in the QA services and training we provide? Email our QA Team.
When I started, I was new to this line of work. However, my QA with AHEPA Senior Living was there for me every step of the way. Whether I had questions on training, guidelines, procedures, or something small, I always knew I could reach out to her, and she replied right away every time. She was always friendly, and she took the time to explain the steps and details to me. Knowing I had AHEPA for support and guidance made my training and settling into the service coordinator position such a smooth process. AHEPA builds a strong relationship with our service coordinators and is always willing to assist in any way they can. The service they provide – always courteous and friendly – makes it easy to reach out for any questions or assistance when needed. They want everyone to succeed, and they give us the tools needed to do so, while walking with us every day as new things arise. They are always willing to jump in and make every adventure a smooth ride. I am thankful to have Lisa and AHEPA by my side.
– Jamie Young, Service Coordinator, St. Paul Community, Graceworks Housing Services
The training and support I received from AHEPA Senior Living was incredible. I was not only given the tools and training to perform my job to the highest standard, I was also supported by my Quality Assurance Manager every step of the way. As a new employee, I encountered several difficult situations with some of my residents. I was given support and encouragement through those situations from my Quality Assurance Manager, and I was able to assist my residents in finding solutions. I feel I have the tools necessary to help my residents with the training and support I have received from AHEPA Senior Living.
– Laura Harris, Prairie Tower Apartments, Northwest Real Estate Capital Corp.
Donate Today
As a mission-driven organization with roots in giving back to the community, our focus is on our residents, their families, and the communities in which we live and serve. Since 1996, AHEPA Senior Living has supported nonprofits to an amount that exceeds $9 million. We have contributed to nonprofits that provide service dogs for veterans, provide services to survivors of domestic violence, advance opportunities for access to education, bolster critical at-home nutritional services for vulnerable seniors, support programs that empower women, and provide comprehensive vision care support for the blind and visually impaired communities. Help us to continue to make a difference.
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